Before you use your phone, fully charge your phone battery.
There are three ways to activate your phone:
a. Visit www.mygosmart.com, click Activate a Phone and follow the steps. After activation, visit this website for account information, answers to FAQ, and to see the latest features and services available.
b. Visit a Web Station at Flying J Travel Plazas nationwide to activate your phone. Just click on the Activate a Phone button and follow the steps. (No web fees will apply!)
c. Call customer service at (877) 487-8568 and a customer service representative will walk you through the activation process.
2. What is an ESN number and where is it located?
An ESN number is the Electronic Serial Number, which is located on the side of your Go
Smart phone package.
3. How do I find out what my phone number is?Your phone number will be given to you upon activation or you may call our customer service at (877) 487-8568.
You can also use your phone to find your number after activation. The menu options for finding your phone number vary according to your handset model. Please reference the menu path for your specific handset.
4. Can I switch my phone number to new phone?
Yes! If local number portability (LNP) is available in your local geographic area you may be able to transfer your existing wireless phone number to your new Go Smart phone. To switch your existing mobile phone number to your new Go Smart mobile phone, call
Go Smart customer service at (877) 487-8568. Go Smart makes no guarantee, and will not be held liable for the inability of another service provider to port your phone number. In addition, Go Smart will not reimburse you for any termination fees imposed by another carrier. This process generally takes about 3-5 days, but may be longer depending upon your old service provider.
5. How much do Go Smart Minutes cost? The Flat Rate Plan is 20 cents per minute anytime. Nights & Weekends Plan is 20 cents per minute for peak minutes with unlimited nights and weekends for 49.95 for 60 days. Taxes and most regulatory fees are included in both plans.
6. What are the peak times?Peak times are 7am to 9pm Monday - Friday. Prices do not include applicable taxes, regulatory and other fees.
7. What are the off peak times?Nights are 9pm to 7am, Monday - Thursday.
8. When do weekends start?Weekends start at 9 pm on Friday and end at 7am on Monday.
9. Do I need to maintain a balance on my phone?You must add a minimum of $25 to your account every 90 days, even if you have a balance to keep your account active. Your account will be suspended and balance lost after 90 days if your phone is not kept active.
10. What is the Nights & Weekends Plan?The Nights & Weekends Plan allows you to stay connected during nights and weekends for only $49.95 for 60 days. Peak minutes are only 20 cents per minute. Nights & Weekends customers must maintain an adequate peak minute account balance to speak during
peak minutes.
11. What is the Flat Rate Plan?The Flat Rate Plan is 20 cents per minute anytime of the day. A $24.95 premium is required to sign up for the Flat Rate Plan. All of this premium is applied directly to your account for usage.
12. Can I be charged for long distance?No, domestic long distance and voicemail are included in both plans.
13. Can I be charged for roaming?
No, your Go Smart phone automatically blocks calls where you would incur roaming charges.
14. How much will I be charged for text messages?Text messages are just 5 cents each to send and receive.
15. How do I add value to my Go Smart phone? How much are refills for Go Smart Minutes? Where Can I purchase Go Smart Cards?
There are four ways to add value:
Auto-Pay
Set a fixed amount to your account automatically, once a month or whenever your balance drops below $5. Just register your credit or debit card with us at
www.mygosmart.com, or call us at (877) 487-8568, and you'll always have minutes to call whoever you want, whenever you want.
Go Smart Cards
You'll find Go Smart rechargeable cards in Flying J Travel Plazas across the U.S. (visit
www.flyingj.com for locations). You may add any amount* to these cards to add value to your account. Use your Go Smart phone by dialing 611 or go online at
www.mygosmart.com and enter the PIN code on the back of the card to add value to your account.
*Amount must equal at least $2.00
By Phone
Call your Go Smart customer service at (877) 487-8568 follow the automated instructions.
Online
Visit
www.mygosmart.com and click
Add Value Now and follow the instructions. Use either your own internet accessible device or a Flying J Web Station located in Flying J Travel Plazas.
16. How do I check my balance?Balance indicators are just one of many features you get with Go Smart. Simply send a text message to 1225 on your Go Smart phone and a return text message will be sent to you with your current account balance. You can also view your account balance by visiting
www.mygosmart.com.
17. How will I know if my balance is low?You'll receive a text message when your account goes below $5.00. You will also receive a text when your account reaches a zero balance. These notifications are sent in a text message to your phone.
18. What is Auto Pay? The Auto Pay program is designed to give you the assurance that your phone will not run out of minutes or be deactivated. You choose the amount and once a month or whenever your balance drops below $5 we will replenish your minutes for you. Just call us at (877) 487-8568 or visit us at
www.mygosmart.com to register.
19. Can I cancel Auto Pay anytime?Yes, you may cancel by logging on to
www.mygosmart.com or by calling customer service at (877) 487-8568 to access your account and make the necessary changes.
20. Can I change my plan? Yes you may change your plan. Simply call our customer service department at (877) 487-8568.
21. How long will my phone stay activated? You must add a minimum of $25 to your account every 90 days, even if you have a balance to keep your account active. Your account will be suspended and balance lost after 90 days if your phone is not kept active.
22. I let my phone deactivate. How do I re-activate my Go Smart phone?
Unfortunately you will lose any minutes you have if you let your phone deactivate. To avoid this choose our
Auto Pay feature to have minutes automatically added to your account when it falls below $5. If your phone has deactivated simply call our customer service at (877) 487-8568 to assist you in re-activating your Go Smart phone.
23. What is the Go Smart coverage area?
Go Smart services are provided by Flying J Communications using the Nationwide Sprint PCS Network. Under the agreement, Go Smart customers have access to service anywhere on the Nationwide Sprint PCS Network, reaching more than 250 million people. For a map of the coverage area
click here.
24. How do I use my voicemail?To set up your voicemail and retrieve messages simply press '1' and hit Send on your go smart phone and follow the instructions.
25. How do I send a text message?To send a text message, just select Messages from your phone's Main Menu.
26. Do I have Caller ID?Yes, your Go Smart phone is equipped with Caller ID. When your phone rings, the caller's phone number if available, will appear on your screen.
27. Do I have Call Waiting?Yes, if another call comes in while you are on the phone you will hear a beep. Press the green send button to answer the new incoming call. To switch back to the first call, press the 'green handset button' again.
28. What are these taxes on my refills for Go Smart Minutes?
They are federal excise tax, and state and local taxes (if applicable in your area). These taxes will be applied to your Go Smart usage minutes.
29. Does my Go Smart phone come with a warranty?
Yes, all Go Smart phones come with a 30 day warranty from the date of purchase, which protects you against defects in materials and workmanship not otherwise created from normal use and wear.
30. Does Go Smart offer refunds on my phone?
Your unopened Go Smart phone may be returned for cash back within 7 days of purchase, with proof of purchase.
31. What if I have opened the phone?To exchange phones that have been opened, activated, or have exceeded the 7 day return policy, you must first call the Go Smart customer service department by calling (877) 487-8568. A Go Smart representative will determine if your mobile phone is eligible for an exchange, and if so will assign you a return authorization code, which will allow you to exchange your Go Smart phone at Flying J Travel Plazas located in the U.S. The Go Smart customer service representatives are the sole agents authorized to issue return authorization codes.
NO CASH BACK will be given on phones returned after 7 days of purchase, or phones that have been opened.
32. I lost my Go Smart refill card, can I get a refund?
Go Smart is not responsible for, nor do we refund lost, stolen, misused, or damaged Go Smart cards. All airtime sales are final and non-refundable.
33. What should I do if I lose my Go Smart phone?
Call Customer Service at (877) 487-8568 to report your loss. Go Smart will not however replace lost or stolen phones.
34.
I still need help, what is the number to Go Smart Customer Service?
Please call us at (877) 487-8568 and a Go Smart Customer Service Specialist will be happy to answer your questions or you may go online for a list of Go Smart services at
www.mygosmart.com.
